Always make sure the "Auto update from the RigStream Server" checkbox is checked on.
List of Common Errors:
Error/Warning Message: Failed to load wellbores: Error making request: Unauthorized
This error indicates the user credentials used for the RigStream Connection are not valid
FIX: Check and update the User Id and Password used for this WITSML Provider (Pason, Totco,...). Make sure RigStream Connection is up to date (RigStream Configuration Video)
Error/Warning Message: RigStream time log did not return all requested data within 1 min, 30 secs, so remaining data will be queried during next update. Latest retrieved Data is 4 days, 9 hours behind request time.
This warning indicates that RigStream is working correctly, but all the data requested from the WITSML server was not downloaded in the allotted time (1 minute and 30 seconds). The remaining data will continue being downloaded in the next RigStream update. The current downloaded dataset has 4 days and 9 hours' worth of data still to download
Because we perform a RigStream update every 2 minutes, we allow the system 1 minute and 30 seconds to download data
This warning usually occurs when a "Full Update" is initiated in a wells RigStream Settings pop-up and the data set is large and/or the connection to the WITSML server is slow. The system will continue to download the data set in each subsequent update until the entire dataset has been retrieved. You may see several other warnings while this occurs, but you should notice the lag time reduces with each new RigStream update
FIX: No fix is needed. The system is working correctly. Please wait for RigStream to fully download the requested data
Error/Warning Message: Could not find a well matching 'Well 123-45' on Pason' server
This error indicates that RigStream could not locate 'Well 123-45' on the Pason WITSML server. This is caused by the WISTML provider restricting data access to the User Profile used to set up the RigStream connection
FIX: Contact your WITSML provider and request they allow access to the well 'Well 123-45" for the User Profile used to set up the RigStream connection
Error/Warning Message: GetFromStore Request to WITSML store for log object failed. A connection attempt failed because the connection party did not properly respond after a period of time, or established connection failed because connected host has failed to respond
This error indicates the RigStream could not connect to the WITSML provider's server or the server did not respond. This is due to one of three issues:
The user credentials used to create the RigStream Connection are no longer valid
The requested Well's data does not exist or the User Profile does not have access to the requested data
The WITSML Provider is having server issues and is not sending out data
FIX: Make sure the user credentials used for the RigStream Connection are valid, then reach out to the WITSML Provider and make sure the User Profile used to set up the RigStream Connection has access to the Well's data and check if the WITSML Provider is experiencing any issues
Error/Warning Message: GetFromStore Request to WITSML store for log object failed. Http Error making request to "Website Address"
This error indicates that when RigStream reaches out to the particular website, it's unable to get a response. This indicates that the Survey or WITSML provider is having server or website issues.
FIX: Reach out to your WITSML or Survey provider to find out what issues they are experiencing with their servers/website
Error/Warning Message: Update of well log RigStream Log "Log Name" from TOTCO failed: Exception of type 'WellDataServer.WRQProviders.BackLogExceededException' was thrown.
This error indicates that when RigStream attempted to update the log data, an error was thrown by the WITSML Providers Servers
FIX: Email the WISTML provider and request they reset/refresh the WITSML connection for the particular well. This should clear the error on their servers